Return and Refund Policy

  1. We DO NOT accept returns on chemical purchases. ALL CHEMICAL SALES ARE FINAL!
  2. We DO NOT accept returns on electrical parts like Capacitors, Motors, Remotes and Heater Parts.
  3. We DO NOT accept returns on special order items or Grills.
  4. We gladly accept returns on unopened items in their original packaging within 30 days of purchase.
  5. Toys, Floats, Cleaner Parts, Non-Electrical Pump, Control System and Heater Parts, Clocks, Outdoor Decor, and other similar items in their original packaging are gladly accepted for return within 30-Days of purchase.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We reserve the right to cancel orders or items due to any means we deem necessary.